The Customer Experience (CX) is the sum of all interactions customers have with your brand at all stages of the customer journey. The customer experience focuses on the relationship between a business and its customers, and includes advertising, social media messaging, interactions with company representatives, and the performance of your products and services.
In recent years, businesses of all sizes and from every industry have come to recognize the benefits of a great customer experience as it can result in increased sales, improved customer retention, an enhanced brand, and an overall competitive advantage in the marketplace.
In this video, we review the benefits of customer training and how it can enhanced the customer experience.
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